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Terms and Conditions

Our relationship with you

The Central School of English strives to create a rich learning environment in a space that is welcoming to people of all nationalities and personalities.

To achieve this goal, there are a number of rules in place governing how we run the school and what we expect from you, the student.

These terms and conditions form the basis of our agreement with you and come into effect when you enroll in a course.

Further guidance on how the terms and conditions are applied can be found on the pages listed below.

The texts of these policies can also be read in your student handbook.

Feedback and Continuous Improvement Policy: How we seek your feedback to improve your school.

Complaints Policy: What to do if you are unhappy about anything at school.

Attendance and Punctuality Policy: How we ensure you get the most from your course.

Absenteeism and Expulsion: What happens if your school attendance is not satisfactory.

Disciplinary Actions and the Grievance Procedure: What happens when school rules are broken and how you can appeal a disciplinary action taken by the school.

Admission Policy and Criteria for Programmes: How we ensure you attend the best course for you.

Policy on Entry to and Recording of grades relating to the required end-of-course proficiency exam for non-EU students: How we fulfill our commitments relating to your end-of-course exam.

Free Trial Class / Joining the school

Before joining the school, students may take a free trial class to ensure our school is the perfect one for them.

This free trial class may be taken at any normal class time. Currently, individual classes start at 09:00 and 11:00 from Monday to Friday and at 19:00 Monday to Thursday. We do not have classes at the weekend.

Students who require immigration permission to study in Ireland (non-EU/EEA students who wish to study for more than 90 days) must enroll in a 25-week course, which we call an Academic Year Programme.

Students who do not require immigration permission to study in Ireland (EU/EEA and Swiss students) may start a course at any time and study for as long as they want.

Course bookings can be made using the school’s Online Booking Form and if the booking is accepted, the applicant will be sent the Registration Form to complete.

The Registration Form can also be completed at the offices of the school at 23 Marlborough Street, Dublin 1.

A course is not confirmed until the completed registration form has been received by the school AND full payment for the course has been made.

Paying For Your Course

Full payment of fees is due 2 weeks prior to the start date of the course

Payment can be made:

  1. By bank transfer in EURO directly into the Central School of English’s bank account:

IBAN: IE97 AIBK 9313 1409 7783 89

BIC/SWIFT: AIBKIE2D

  1. Through the centralschool.ie website where payments can be made with credit or debit card or by Paypal. (Scroll to the bottom of any page and click on ‘Secure Payments)
  2. Through our preferred payment partner, TransferMate

(The last is usually the cheapest option, in terms of payment fees, for students paying from outside the EU.)

 

Course prices are published on our website but are subject to change.

It is the responsibility of the student to ensure that they are aware of the current price for the course they are applying for.

The Central School of English reserves the right to change prices at any time of the year.

Refunds and Cancellations

Short courses (less than 25 weeks)

Short courses booked in advance may be cancelled up to two weeks before the start of the course. In this situation, a full refund of the course will be made, less an administration charge of €50. The registration fee will also not be refunded.

If a course is cancelled in the two-week period before the beginning of the course, the full course fee will be refunded, less the price of the first two weeks of the course and there will also be an administration fee of €50. Alternatively, at the student’s discretion, a €50 credit note can be issued for use against the cost of a future course.

There can be no refunds once a course has begun, for classes missed for whatever reason, or if the student does not complete the course.

25-week courses (Academic Year Programme)

Academic Year Programme courses booked in advance may be cancelled up to two weeks before the start of the course. In this situation, a full refund of the course will be made, less an administration charge of €50. The registration fee will also not be refunded.

If a course is cancelled in the two-week period before the beginning of the course, the full course fee will be refunded, less the price of the first two weeks of the course and there will also be an administration fee of €50. Alternatively, at the student’s discretion, a €50 credit note can be issued for use against the cost of a future course.

When a course is cancelled because the student’s visa application has been denied, an administration charge of €200 will apply. All applications for refunds due to visa refusal must be accompanied by all relevant (IDS) Immigration Service Delivery documentation.

If the visa is refused after starting the course, the Central School of English will, in addition to the €200 administration charge, also retain the proportion of the fee due for the length of time the student has attended the course.

Payments made by credit or debit card can only be refunded onto the same card, and those made by bank transfer are only returned to the same bank account from which the payment originated. Fees can be returned only to their origin and only by the method by which they were received.

The Central School of English undertakes to consider all requests for a refund within 3 working days and, where a decision is taken to grant a refund, to refund the student within 4 weeks.

Applications for refunds can be made by email to [email protected] or in person at the Central School of English and will be referred to the School Director, Simon FitzGerald, who is responsible for administering this refund policy.

Attendance and Punctuality

All students are expected to attend all their classes and to arrive on time for their classes.

This is out of respect for the teacher and other students.

Additional rules apply to Non-EU/EEA students enrolled in a 25-week course (Academic Year Programme) and these rules are outlined in our policy on Attendance and Punctuality.

Holidays

EU/EEA students and students on short courses (less than 25 weeks): may take a holiday from their course at any time. This may be agreed at the time of the booking or once the course has begun.

To avoid losing any classes, students must give us a week’s notice of when the holiday begins and when they plan to re-join the course.

Only whole-week holidays can be booked.

Non-EU/EEA students studying on a 25-week course (Academic Year Programme): are not permitted, as part of the conditions of their immigration permission,  to take holidays within the first 8 weeks of arrival nor during the last 4 weeks of the conclusion of their course.

These students should arrange their holiday periods during enrolment and before registering with ISD (Immigration Service Delivery). Holidays can only be booked in two-week slots.

These students must inform the school of their intended first holiday break during the booking process. These dates cannot be changed once agreed.

Holiday requests regarding later holidays (if not already agreed) or a request to change the dates of later holidays should first be discussed with the School Manager (Nikola Byrtusova – [email protected]) who will ask you to complete a holiday request form, available from reception or by requesting it via email.

The School Manager will discuss the holiday request with the School Director and/or the Director of Studies as she feels appropriate and will respond to the request within 24 hours.

Under immigration regulations, total holidays can never exceed one-third of the period from the start of a course.

Holiday requests that do not conflict with any of the rules regarding a student’s visa conditions will not be unreasonably denied.

‘Exceptional’ holidays, requested in the case of illness in the student’s family or as the result of a bereavement, as outlined in the school’s policy on Absenteeism and Expulsions policy will be considered on their merit. A reasonable request will not be denied.

We take holidays too. The school is closed for a few days around Easter and for about two weeks at Christmas (the exact dates change each year).

The school also closes for other public holidays in Ireland. Exact dates can be found on our FAQ page.

Central School Christmas Party 2017

Absence from school when you are ill (Sick Leave)

Students can apply for sick leave from their studies under exceptional circumstances, e.g. for health, medical or compassionate reasons (for example bereavement of a family member).

If a student is sick, they must inform the receptionist at the school on the first and every subsequent day of the illness. This can be done either by sending an email to [email protected] or a text to the school emergency number: 086 178 1687.

Once the student returns to the school they must, within 5 days,  produce a hard copy, original doctors/medical certificate confirming their absence due to illness

If the certificate is produced the student’s attendance will not be affected by the sick leave and will be recorded on the school’s attendance system.

If no medical certificate is produced, the student will be marked as absent on the school’s attendance system for the days they were sick and did not attend classes.

Non-EU/EEA students enrolled in a 25-week course (Academic Year Programme) should note that failure to provide evidence of sickness as described above will – if a student’s attendance falls below acceptable levels – result in the actions outlined in our Absenteeism and Expulsions Policy.

Classes missed due to sickness will not be added to the end of the course period.

Any questions about your entitlement to sick leave can be addressed to the School Manager, Nikola Byrtusova ([email protected])

Accommodation

Accommodation bookings must be paid for in full a minimum of four weeks before the start of a student’s stay. The minimum booking is for one week. There is an accommodation booking fee of €50.

Accommodation bookings may be cancelled up to four weeks before the start of a stay in which case a full refund will be made less a cancellation fee of €50. The booking fee will also not be refunded.

Accommodation bookings cancelled between two and four weeks before the start date will receive a 50% refund less the accommodation booking fee and a cancellation fee of €50.

There can be no refunds for cancellations happening less than two weeks before the start of a stay, or once a stay has begun.

Learner Protection

Non-EU/EEA students who wish to enroll in a 25-week course (Academic Year Programme) are obliged to purchase Learner Protection Insurance as part of their course fees. This is insurance that protects the student’s fees. The Central School of English purchases this on behalf of the student and the policy through its insurance agent, Arachas. The policy is in the student’s name and is given to the student.

The cost of this learner protection insurance (currently €35) is included in the price of the course and displayed on the student’s invoice.

EU/EEA (and Swiss) students and students on short courses may also purchase Learner Protection Insurance. Full details of costs and how the policy works are available from the school reception or can be received by making a request to [email protected]

Health Insurance

Non-EU/EEA students who wish to enroll in a 25-week course (Academic Year Programme), must, as part of their visa obligations, purchase Health Insurance that insures them against medical expenses that may have during their time in Ireland.

An insurance policy, underwritten by Chubb Insurance,  can be provided to the student alongside the Learner Protection insurance, that is the two policies are bought together.

The Central School of English purchases this on behalf of the student from its insurance agent, Arachas. The policy, which is in the student’s name, is given to the student at the beginning of their course or can be sent to the student in advance of their arrival in Ireland.

The cost of this health insurance (currently €60 or €55 when purchased with Learner Protection Insurance) is included in the price of the course and displayed on the student’s invoice.

If, as an alternative to this health insurance, a student wishes to purchase his/her own health insurance, evidence of cover must be provided to the school before the student will be enrolled in a course.

EU/EEA and Swiss students and students on short courses may also purchase the same health insurance through the school.

Full details of how the policy works and what is covered are available from the school reception or can be received by making a request to [email protected]

As a minimum, EU students are advised to seek a European Health Insurance Card (EHIC) in their own country. They may also wish to seek their own private medical insurance.

English School Dublin practising English

Resolving Issues

If a student has a problem with their classes, they should first take the issue to their teacher, who will attempt to find a solution.

If a student has a problem with their accommodation, they should first take the issue to the school’s Accommodation Officer, who will attempt to find a solution.

If a class or accommodation problem cannot be resolved at this level, the issue will be taken to the School Manager.

Any other problems should be addressed directly to the School Manager.

In the unlikely event that the School Manager is unable to find an acceptable solution to your issue, the matter will be taken to the School Director.

If at any time you feel that your issue requires a more formal response you can start a formal complaint by completing a ‘formal complaint form’ available at the school reception. Our Complaints Policy will then apply.

We welcome feedback at all times and ask for it regularly. Any comments sent by email to [email protected] will be read by the School Director.

Please also see our Continuous Improvement Policy, where we describe how we seek your feedback to help us improve your school.

Respect for Others

The Central School of English is a community of adults from all over the world. We aim to foster a culture of mutual respect and a rich learning environment.

In this regard, we expect all students to treat their colleagues and the staff of the school with respect. Students who the school feels fail to do so will be expelled from the school in line with the policy outlined in our policy on Disciplinary Actions and the Grievance Procedure.

Airport Transfers

There are buses and taxis to the city centre and other destinations just outside the terminal building of Dublin Airport.

Buses are cheap and taxis operating out of the official taxi-stands are regulated. We are happy to recommend both.

However, if you’d like us to arrange a transfer to your accommodation we can do this.

The fee is €80 for a one-way trip within the Greater Dublin area.

Central School of English bus

Refer-A-Friend Scheme

Students who recommend our courses to friends or family members get €25 off their next payment when that friend or family member signs up for a course (minimum 4 hours per week for 4 weeks).

Simply tell us the name of the person you are recommending our school to and when they join the school we will credit your account.

Alternatively, ask them to mention you when they register for a course.

Your €25 credit can be spent on courses, coursebooks or exam fees.

Your Information

On registration, students are required to give the school their contact details. We require a full name and address in Ireland, a contact telephone number and an email address. We also require details of a friend or relative that we can contact in the event of an emergency.

The email address is so that we can send information that may be useful to you during the course, such as details of our social activities and any changes to class times etc.

We may also send you details of any promotional offers that may interest you after you have left the course, but you can remove yourself from this mailing list at any time by emailing us or clicking on the appropriate link in each email.

Your contact details are secure and will not be shared with anyone else, unless we are required to do so by law. For details on how we keep your data secure and to see how you can update or delete the information we keep on you please see our Privacy Statement.

Promotional Photography

Sometimes we take photographs or video of school activities including social events for use in promotional material.

Unless you advise us otherwise in writing at the time of your booking a course, we reserve the right to use any such image that you appear in for promotional purposes without seeking further approval.

Central English School Students visit Dublin Castle

Age Restriction

Courses at the Central School of English are open only to students aged 17 and over except where a group booking has been agreed and any underage students are supervised by a group leader.

We can only accept accommodation bookings from students over 18.

Attendance

Non-EU/EEA students on a 25-week course (Academic Year Programme students) are required, as part of the conditions of their immigration permission, to maintain an 85% attendance rate for the duration of the course and must ensure they abide by the rules of our Attendance and Punctuality Policy.

The Central School of English takes its responsibility for ensuring regular attendance and punctuality seriously and failure of a student to abide by the above-mentioned policy may result in them being expelled from the school in the manner described by our Expulsions Policy.

Academic Year Programme students arriving more than 15 minutes late for their class or leaving before the class has finished will be marked as absent for that class.

While EU/EEA students are not bound by the same rules as students on the Academic Year Programme, they are required to respect their classmates and teachers by maintaining regular attendance and being punctual for their classes in order to maintain the continuity and integrity of the courses.

Emergencies

We care about you.

When a student enrolls with the Central School of English, they will be supplied with all contact details of the school, along with emergency contact numbers for use in emergency situations outside of office hours. This emergency contact number is also displayed in the Student Handbook, which you will be given to you on enrollment.

A Central School of English member of staff is available on this number 24 hours of the day, 365 days a year:

086 178 1687

Limited Liability

The Central School of English will not be liable to the student in any way if it is unable to provide a service contracted to the student because of industrial dispute, public disorder, extreme weather conditions or any other reason beyond the control of the school except where such liability cannot be excluded by Irish law.

MEI English School
Cambridge Certificate
Accredited Callan Method English School